Every company has the same two support problems: the person who knows how things work is busy, and nobody can say how long a fix will take. We solve both by putting a named engineer on your account and a response time in the contract.
Your staff get one number and one address. Tickets are logged whether they arrive by phone, email or a message to the engineer directly — nothing lives only in someone’s head.
What you get
- A named engineer and a named deputy, so you never explain your network twice.
- First response within 15 minutes during working hours, 30 minutes out of hours.
- A ticket history you can read, and a monthly summary a non-technical director can act on.
- Onboarding and offboarding runbooks, so a new starter has accounts on day one and a leaver loses them the same hour.
Support without an inventory is guesswork, so the first month is spent documenting what you actually run. That document is yours, and it leaves with you if you ever go.